Spares & services

At Orangeworks Group we are not just a department. We are the beating heart of our organization.

The team that is always ready. And that takes pride in what we achieve together.

Where Service and Customer Care Come Together

Every morning, as Lelystad slowly awakens, there is already movement within the Service Department of Orangeworks Group. The day begins with the aroma of coffee, brief exchanges of glances, and that familiar feeling: Today, we will make a difference again.

The Story Behind Our Service

At Orangeworks Group , we believe that service is more than solving problems. It is a promise — to our customers, to each other, and to the quality we stand for. From our office in Lelystad, we coordinate a global team of dedicated Field Service Engineers. People who are welcomed all over the world as trusted partners. Professionals who embody our values, represent our company, and continuously show that service is about more than just work.

The Heart of Our Team

Within the Service Department, everything comes together:

Schedules that are constantly evolving
Unexpected situations that require creativity
Conversations with customers who rely on clarity
Colleagues supporting each other to find solutions

Our department is a place where dynamics are the norm and resilience is not a luxury, but a strength. We act quickly, think ahead, and trust one another.

From Issue to Solution, Every Time

It often starts with a phone call or an email:
a customer facing a challenge, something not going as expected, or simply in need of support.
For our team, this is never a difficult situation. It is an opportunity to show who we are.
We listen, analyze, coordinate with our engineers, and ensure that everything is right — from communication to planning, from preparation to follow-up. Because service is not just about speed, but also about care and attention to detail.

The Power of Connection

Our team does not just work with customers, but above all with each other. We celebrate successes, push through challenges, and help each other grow. We are a department that believes in:

Genuine team spirit
Fast communication, great impact
Trusting each other’s strengths
Taking pride in what we do and how we do it

Service Beyond Work

At Orangeworks Group, service is not only about keeping processes running, but about building relationships. We are committed, enthusiastic, and above all proud of the impact we make worldwide. Every single day. From Lelystad to wherever our engineers are in the world.